Terms of Service

This agreement is a legal contract between you and Heimao VPN (the “Service Provider”) regarding downloading, installing, and using the VPN client and related network connectivity services.

Heimao VPN may experience interruptions, delay, or access failure due to network conditions, platform rules, node maintenance, or events beyond our control. Users are responsible for ensuring their use complies with applicable laws and platform rules.

This Service may integrate necessary third-party components such as payment, analytics, crash diagnostics, or notifications. When using those functions, you may also be bound by the relevant third-party terms.

The Service depends on a working internet connection. Mobile data limits, roaming, account arrears, carrier restrictions, campus network policies, or device security settings may affect connection quality, and related data or roaming charges are the user’s responsibility.

Users are responsible for account security and usage behavior. Do not share, resell, abuse, attack, harass, send spam, or use the service for illegal activity. Heimao VPN may restrict abnormal use for security or compliance reasons.

Software Non-Refund Policy

Thank you for choosing Heimao VPN. Please review plan details, free access options, and this refund policy before purchasing.

Non-refund principle: once digital service access, software authorization, or plan benefits are activated, refunds are generally not available unless required by law or expressly promised on the purchase page.

Product evaluation: we encourage users to test the free version or available trial benefits before purchasing, so they can confirm the app, routes, and use cases fit their needs.

Customer support: if you experience installation, connection, or account issues, please contact support first so we can help troubleshoot.

Technical issues: some network environments may affect VPN performance. We will try to provide alternative routes or configuration guidance, but this does not automatically create refund eligibility.

Unauthorized use: refunds are not available for account sharing, resale, abuse, or violations of the Terms of Service, and service restrictions may apply.

Policy changes: Heimao VPN may update this refund policy for business or compliance reasons. Updates will be published on the website.

By purchasing and using Heimao VPN, you acknowledge and agree to this non-refund policy.

If you have questions about this refund policy, please contact Heimao VPN support for clarification.

These terms and conditions may be updated periodically. Changes take effect after publication. If you have questions about Heimao VPN’s service agreement, please email [email protected] to contact us.