Privacy Policy

This Heimao VPN Privacy Policy explains how we handle information needed to provide VPN connectivity, account management, customer support, diagnostics, and service security. We do not sell browsing content for advertising profiles.

When you register, sign in, purchase a plan, or contact support, Heimao VPN may process necessary information such as account email, order status, device type, app version, and connection diagnostics. This information is used for authentication, service delivery, troubleshooting, security, and compliance records.

Heimao VPN does not intentionally record the webpages you visit, message contents, file contents, or specific search content. To keep the service reliable, we may retain limited anonymized operational metrics such as node load, error codes, and connection success rates.

User-provided data is retained during the service period and for a reasonable period afterward. If you need to cancel an account, delete profile data, or ask about child privacy protections, contact our privacy team at [email protected].

This Privacy Policy may be updated due to regulatory requirements or service changes. Please review this page periodically; questions about privacy processing may be sent to the Heimao VPN team via email ([email protected]).